https://uxmag.com/articles
/persuasion-in-design
Social and psychological principles can be used to influence user behaviors and decision-making. Elisa del Galdo 2011 |
Persuasion in design is often regarded
as a subset of UX, but it goes beyond UX and the mechanics of traditional usability. It’s about understanding the emotions that influence people’s behavior and decision-making, and then acting on that information to design compelling user interactions. Persuasive design applies psychological principles of influence, decision-making in a consumer context, engagement strategy, and social psychology to every stage of the design process, and it identifies potential barriers and emotional triggers to elicit the desired actions.
Psychological principles to consider include:
Positive reinforcement, Letting customers know
when they are doing well will keep them engaged.
The power of free, we are prone to go for free
things, even if they come at a price later. And susceptible moments, opportunities to cross- and up-sell must be timely so that they are delivered at the point at which people are most receptive. |
14.03.2020
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Del Galdo, E., 2011.
Persuasion In Design
| UX Magazine. [online]
UX Magazine. Available
at:<https://uxmag.com/articles
/persuasion-in-design> [Accessed 14 March 2020].
|
Persuasion in Advertising -
O'Shaughnessy, Nicholas &
O'Shaughnessy, John (2003)
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Highlights behaviourism as the psychology
of learning.
Overall behaviourism is considered to be caused
by external environmental factors which condition a certain response.
But Methodological behaviourism states cognitive
factors play no part in influencing behaviour (J.B Watson 1878-1958).
Pavlovian Behaviourism has no punishment, only
a lack of reinforcement.
Reinforcement is key to behaviourism as a
psychological perspective.
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14.03.2020
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O'Shaughnessy, J. and O'Shaughnessy, N., 2004.
Persuasion In Advertising. London: Routledge, p.99.
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Influence: The Psychology
of Persuasion.
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6 Principles of Persuasion
1 of which is social proof - people doing what they
observe other people doing. The idea of safety in
numbers.
Case study in Modcloth, you can see how many
people have like an item of clothing, more likely to
purchase items with more likes.
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14.02.2020
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Cialidini, R., 1993. Influence: The Psychology
Of Persuasion. New York: Quill.
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Designing Persuasive Applications
to Motivate Sustainable Behavior in
Collectivist Cultures.
(Kimura and Nakajima, 2011)
Saved in folder as ‘persuasive
design’
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Midden and colleagues (2007) discusses the use
of goal setting in persuasive applications, and they
reported that the effect is very strong for persuading
environmentally sustainable behavior. A large
number of existing persuasive applications use goals
as a persuasive technique. These
UK is an individualistic country ranking 3rd according
to Hofstede (1996). Individualistic meaning ‘the
ties between individuals are loose: everyone is expected
to look after himself or herself and his or her immediate
family only.’ ‘People in individualist societies are more
self-centered and emphasize mostly on their individual goals.’
|
14.03.2020
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Kimura, H. and Nakajima, T., 2011. Designing
Persuasive Applications to Motivate Sustainable
Behavior in Collectivist Cultures. PsychNology,.
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Persuasion and Culture:
Individualism–Collectivism
and Susceptibility to Influence
Strategies
(Orji, 2016)
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‘We showed that collectivists and individualists vary with
respect to their responsiveness to the six persuasive
strategies developed by Cialdin.’
‘In general, regardless of culture, commitment, reciprocity,
and liking emerged as the most persuasive strategies that
have the highest likelihood of influencing participants from
both cultures.’
Demonstrates the need to approach different cultures with
different persuasive techniques.
|
14.03.2020
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Orji, R., 2016. Persuasion and Culture:
Individualism–Collectivism and Susceptibility
to Influence Strategies.
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